Nigeria's fintech disruptors are redefining customer expectations in banking, leaving traditional institutions struggling to keep pace, according to highlights from the 2025 KPMG West Africa Banking Industry Customer Experience Survey.
The survey, which polled over 35,000 retail customers across
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Royal Ibeh
Royal Ibeh is a senior journalist with years of experience reporting on Nigeria’s technology and health sectors. She currently covers the Technology and Health beats for BusinessDay newspaper, where she writes in-depth stories on digital innovation, telecom infrastructure, healthcare systems, and public health policies.
