Omowunmi Akingbohungbe, a customer service expert and trainer, has said businesses should invest in tools and training to empower their staff in handling customer issues effectively.
Speaking at the launch of her book titled ‘Oops! The Client is Upset, she said active listening, adequate employ
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Folake Balogun
Folake Balogun is a tech journalist covering Africa’s fast-growing digital economy with a strong focus on incisive analysis of startup trends, venture capital, and fintech innovation, while also exploring emerging technologies such as artificial intelligence and the future of connectivity by highlighting their economic and social impact.
