The Nigerian banking industry has made strides in customer experience across key segments in 2024, with notable improvements in corporate and SME banking, according to a KPMG report.
This was revealed in its 2024 Banking Industry Customer Experience Survey, which was released recently. It stated
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Chinwe Michael
Chinwe Michael is a financial inclusion advocate and economy journalist who uses compelling storytelling to drive awareness. With a background in Banking and Finance and experience across accounting, media, and education, she applies sharp analysis and attention to detail to every piece. She simplifies complex financial and economy concepts into engaging content for Africa and global audience. Chinwe also doubles as a speaker with global recognition for her expertise.
