Nigeria’s customer satisfaction index rose to 67 percent in 2024 as service delivery and overall customer experience across the business and social service sector saw an improvement.
This is a rise from 61 percent it stood a year earlier, highlighting how various sectors are enhancing customer
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Wasiu Alli
Wasiu Alli is a business, economics cum data journalist with strong expertise covering macro trends, capital markets, government policies, corporate earnings and comparative economics analysis. Alli turns raw data into trends that not only tells compelling stories but nudges investors to make valued and informed decisions. He’s an alumnus of Lagos State University and trained at Lagos Business School. He formerly heads the Companies and Markets desk at BusinessDay where he writes and supervises the production of well researched articles on earnings updates, corporate sectoral comparisons, market intelligence as well as interviews with C-suite executives.
