Hospitality, insurance and e-commerce were the top three best-performing sectors in customer service last year, the Nigeria Customer Service Index (NCSI) report has said.
The inaugural report, titled ‘State of Customer Service in Nigeria’, was launched on Wednesday in Lagos by the West Africa
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Folake Balogun
Folake Balogun is a tech journalist covering Africa’s fast-growing digital economy with a strong focus on incisive analysis of startup trends, venture capital, and fintech innovation, while also exploring emerging technologies such as artificial intelligence and the future of connectivity by highlighting their economic and social impact.
