Customers protest 'outrageous' bank charges

Over the weekend a lot of GTbank users took to Twitter to report bank charges deducted from their accounts

A video has surfaced online of customers going en masse to complain of ‘outrageous’ charges deducted from their Guarantee Trust Bank accounts Friday to Saturday morning.

The video is one of the many complaints about the same issue by bank users. Over the weekend a lot of GTbank users took to Twitter to report bank charges deducted from their accounts.

Filled with rage, they expressed their grievances towards the bank on the microblogging website.

“Why did @gtbank remove 18,7628 from my account as SMS alert charge? Who did I offend?” tweeted @i_am_Neeyee.

Another customer also complained of deductions from way back 2018.

The Twitter user @wearNeki said “GTBank you stole from your customers on Friday night calling it SMS charge dated as far back as 2018. It is theft. Watch the bank lose its customers.”

There’s a lot of confusion as to what these charges are for, Kevin Odanz with Twitter handle @MrOdanz said ”Please how much is stamp duty and how many times should a bank charge for stamp duty in one month? Because in the last week I have been debited for “stamp duties” 4 times @gtbank_help.”

Gtbank is yet to make any official statement concerning the situation.

People also took to their Instagram pages to complain about the bank’s lackadaisical attitude towards the situation.

In their recent post on Instagram, a customer by the username @bukunmibabrinsafalona said “You’re such an insensitive organization, you didn’t even say anything to what you guys did at midnight.”

See the video below

After a security tries collecting a customer’s phone. People are angrier @gtbank call your people to order.
Big Wiz Wizkid Simi mr eazi fatai pic.twitter.com/QNqAVFgxJC
— Dunni the pretty one🦋🦋🦅🤍❤️ (@dunni__sugarrr) April 4, 2022

Nigerians lament excess bank charges

Eniola Olatunji

Eniola Olatunji is an experienced journalist at BusinessDay, where she has specialized in reporting on personal and business finance since March 2022. She focuses on creating engaging and precise news stories, with a keen emphasis on the fixed-income market, banking, personal finance, cost of living, and the Nigerian economy. Her work also encompasses extensive market research and economic trend analysis. Eniola is passionate about empowering individuals to make informed financial decisions and is dedicated to shedding light on the intricate workings of the economy. She holds a Bachelor of Science degree in Pure & Applied Chemistry from the University of Lagos. Eniola Olatunji was shortlisted for The Future Awards Africa Prize for Journalism..