the part of our brain for memory and learning, the hippocampus, is fragile and can fail the best of us.
Every year, organisations make decisions that are not new. They revisit challenges that predecessors once resolved, rediscover processes that were previously documented and relearn lessons paid for through earlier mistakes. This quiet repetition is costly but common. When institutional memory is weak, organisations not only lose history, but they also lose momentum.
Institutional memory is more than archives and more than nostalgia. It is the collection of lessons that prevents an organisation from learning the same thing twice at full price
