Fintechs are setting the pace for retail and digital experiences while traditional banks trail, constrained by rigid operating structures and slower innovation cycles.
According to KPMG West Africa Banking Industry Customer Experience Surveys from 2023 to 2025, the shift emerged prominently in 20
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Royal Ibeh
Royal Ibeh is a senior journalist with years of experience reporting on Nigeria’s technology and health sectors. She currently covers the Technology and Health beats for BusinessDay newspaper, where she writes in-depth stories on digital innovation, telecom infrastructure, healthcare systems, and public health policies.
